Frequently Asked Questions
Everything you need to know about our premium wool apparel.
What makes Woolx merino wool different from regular wool?
Woolx uses ultra-fine merino wool fibers that are incredibly soft, breathable, and moisture-wicking. Unlike traditional wool, our garments are guaranteed to be itch-free and are safe for sensitive skin.
How should I care for my Woolx garments?
Most Woolx items are machine washable and dryer safe. We recommend washing on a cold, gentle cycle and tumble drying on low heat. Avoid bleach and fabric softeners to maintain the natural integrity of the wool fibers.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return or exchange unworn items with original tags attached within 30 days of delivery.
Do you offer international shipping?
Yes, Woolx ships to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that international orders may be subject to local customs duties.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a relaxed fit or sizing down for a more athletic, base-layer fit.
Are your products ethically sourced?
Absolutely. We are committed to ethical sourcing and only work with suppliers who follow non-mulesing practices to ensure the humane treatment of the sheep providing our wool.