Returns & Exchanges

We want you to love your merino wool gear as much as we do, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. Our hassle-free process ensures you find the perfect fit and style for your next outdoor adventure.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once submitted, a prepaid shipping label will be generated for you to download and print directly from your browser.

• 3.
  Package Your Items

  Place the items in their original packaging, attach the prepaid label securely to the outside, and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse team inspects your return, we will process your refund to the original payment method or ship your exchange item within 5-7 business days.